PUBLIC OFFER

for the Provision of Computing Resources
Tashkent, Republic of Uzbekistan
Edition dated May 5, 2026

This document constitutes an official offer (public offer) by the Limited Liability Company "Dicloud" (LLC "Dicloud"), TIN (STIR) 310006777, represented by its Director Khamidov Shukhrat Shokir ugli, acting on the basis of the Charter, hereinafter referred to as the "Service Provider", to enter into a service agreement (hereinafter — the "Agreement") with any individual, legal entity, or individual entrepreneur (hereinafter — the "Customer", "User") who accepts this offer, on the terms set forth herein.
In accordance with Articles 367, 369, 370 of the Civil Code of the Republic of Uzbekistan, upon acceptance of this offer by the Customer (as provided in Section 4 hereof), the Agreement shall be deemed concluded on the terms specified herein and shall have the legal force of an agreement concluded in written form.
This offer has been prepared and is effective in accordance with the legislation of the Republic of Uzbekistan, including: the Civil Code of the Republic of Uzbekistan, the Law "On Personal Data" No. ZRU-547, the Law "On Informatization" No. ZRU-560, the Law "On Electronic Commerce" No. ZRU-792, the Law "On Electronic Document Management", the Law "On Electronic Digital Signature", the Law "On Consumer Rights Protection", the Tax Code of the Republic of Uzbekistan, and other applicable regulatory acts.
Before using the Service, the Customer must carefully read the terms of this offer. Use of the Service in any manner constitutes the Customer’s unconditional and full acceptance of all terms of this offer. If the Customer does not agree with any terms of this offer, the Customer may not use the Service.

1. TERMS AND DEFINITIONS
1.1. For the purposes of this offer, the following terms are used:
Service (Dicloud) — the Service Provider’s software and hardware complex hosted at bill.dicloud.uz, through which the Customer is granted access to the Services via the personal account and other provided interfaces.
Services — services for providing the Customer with rental access (under the IaaS — Infrastructure as a Service model) to computing resources in the form of virtual servers (VPS/VDS) with specified technical characteristics, including associated technical services (server image backup, availability monitoring, and basic technical support).
Virtual Server (VPS/VDS) — a dedicated virtual computing environment (virtual machine) with specified CPU (vCPU), RAM, disk space, network bandwidth, and operating system parameters, provided to the Customer on a rental basis under the selected Tariff.
Personal Account — a secured section of the Service accessible to the Customer after Registration and authentication, through which the Customer manages Services, balance, orders, and receives legally significant notifications.
Registration — the procedure for creating the Customer’s account in the Service, including submission of personal and contact details, verification (via MyID for individuals or via the EDM system for legal entities), and acceptance of the terms of this offer and the Consent to Personal Data Processing.
Tariff (Tariff Plan) — a set of technical characteristics of the Services and their corresponding costs, published on bill.dicloud.uz and in the Customer’s Personal Account. The current edition of the Tariffs is an integral part of this offer.
Balance — the Customer’s account record in the Service reflecting funds deposited by the Customer as advance payment (deposit) to be used for payment of Services under the Monthly Subscription model.
Monthly Subscription — a payment model under which the full cost of Services for the current calendar month is charged from the Customer’s Balance at the moment of activation or renewal, regardless of the start date of use or the actual time of service consumed within that period.
MyID — the state biometric identification information system for individuals in the Republic of Uzbekistan, used by the Service Provider to verify individual Customers.
EDM System — the electronic document management system used for the exchange of legally significant electronic documents between the Service Provider and Customers that are legal entities or individual entrepreneurs (E-IMZO, E-Faktura, Didox, and others).
AUP (Acceptable Use Policy) — the rules for use of the Services set forth in Section 10 of this offer, the violation of which constitutes a material breach of the Agreement.
SLA (Service Level Agreement) — the service level agreement set forth in Section 9 of this offer.
Customer Content — any information, software, data, files, databases, websites, electronic messages, and other materials placed, uploaded, stored, transmitted, or processed by the Customer on the leased Virtual Servers or through their use.
Parties — the Service Provider and the Customer when referenced jointly.
Legislation — the regulatory acts of the Republic of Uzbekistan in force at the date on which the relevant legal relations arise.
1.2. Other terms not defined in this Section shall be interpreted in accordance with the meaning established by the legislation of the Republic of Uzbekistan and the customary business practices applicable to IaaS hosting services.

2. SUBJECT MATTER OF THE AGREEMENT
2.1. The Service Provider undertakes to provide the Customer with Services for the rental of Virtual Servers (VPS/VDS) with technical characteristics selected by the Customer from the available Tariffs, and the Customer undertakes to accept and pay for the Services on the terms established by this offer and the applicable Tariffs.
2.2. The Service Provider delivers Services remotely via the Service accessible at bill.dicloud.uz and server infrastructure physically located in the Republic of Uzbekistan (data centres in Tashkent).
2.3. The specific scope, composition, and characteristics of the Services are determined by the Tariff selected by the Customer and the order placed in the Personal Account. Changes to Service characteristics may be made through a corresponding order in the Personal Account.
2.4. Services under this Agreement do not include: development, configuration, or maintenance of the Customer’s software; administration of the operating system and applications on the Customer’s Virtual Server; information security of Customer Content; or other services not expressly stated in the Tariff. Such services are not provided by the Service Provider and are not included in the cost, except where a separate written agreement has been concluded.
2.5. The fact of proper service delivery and its scope is confirmed by the data of the Service Provider’s billing system as reflected in the Customer’s Personal Account. For Customers that are legal entities or individual entrepreneurs, invoices and closing documents are generated through the E-Faktura and/or Didox systems at the end of each reporting period.

3. STATUS OF THE SERVICE PROVIDER AND NATURE OF SERVICES
3.1. The Service Provider is a supplier of infrastructure services under the IaaS (Infrastructure as a Service) model. The Service Provider provides the Customer exclusively with computing resources and does not interfere with the content of the Customer’s operations on those resources.
3.2. The Service Provider does not carry out:
•moderation, censorship, or prior or ongoing monitoring of Customer Content;
•access to the contents of the Customer’s Virtual Servers during normal Service operation (except as expressly provided in this offer and applicable Legislation);
•processing or analysis of information placed by the Customer on Virtual Servers;
•functions of a telecommunications operator or information intermediary in a capacity requiring additional licensing, except where such activities are expressly provided for in this offer.
3.3. The Service Provider does not have the technical or organisational capability to monitor the contents of the Customer’s leased Virtual Servers in real time and shall not be liable for such contents, except as expressly required by Legislation. Once the Customer changes the initial access credentials (user accounts, passwords, access keys) issued upon Virtual Server creation, the Service Provider has no technical access to the contents of the Virtual Server.
3.4. The Service Provider acts as a good-faith infrastructure services provider and applies the principle of limited liability of an information intermediary: an infrastructure provider shall not be liable for information placed by a user on leased resources, provided that: (a) the Service Provider is not the initiator of the transmission of such information; (b) the Service Provider does not determine the recipient of such information; (c) the Service Provider does not modify the content of such information; (d) the Service Provider did not know and could not have known of its unlawfulness; (e) upon receipt of a substantiated notice from an authorised government body, the Service Provider promptly restricts access to such information.

4. PROCEDURE FOR CONCLUDING THE AGREEMENT (ACCEPTANCE OF THE OFFER)
4.1. The publication of this offer on the website dicloud.uz constitutes a public offer by the Service Provider addressed to an unlimited number of persons to enter into an Agreement on the terms set forth herein.
4.2. Full and unconditional acceptance of this offer, within the meaning of Article 370 of the Civil Code of the Republic of Uzbekistan, shall consist of the following actions by the Customer upon Registration in the Service:
4.2.1. For the Customer — an individual:
•providing full name, mobile phone number, email address, and a password for Personal Account access;
•confirming the mobile phone number by entering an SMS code;
•confirming the email address;
•selecting the payer type “Individual”;
•completing verification via the MyID system;
•ticking the box “I have read and agree to the terms of the Public Offer”;
•ticking the separate box “I consent to the processing of my personal data”;
•taking conclusive actions indicating an intention to use the Services (topping up the Balance and/or placing a Service order).
4.2.2. For the Customer — a legal entity or individual entrepreneur:
•providing the full name, mobile phone number, email address of the authorised representative, and a password for Personal Account access;
•confirming the mobile phone number by entering an SMS code;
•confirming the email address;
•selecting the payer type “Legal Entity” or “Individual Entrepreneur”;
•entering the organisation’s TIN, on the basis of which the EDM system automatically populates: the organisation name, registered address, settlement account, bank, MFO, OKED, and name of the director;
•receiving a draft acceptance agreement (an agreement form specifying the terms of this offer as applicable to the Customer) at the Customer’s EDM system address;
•signing the acceptance agreement on behalf of the Customer using the electronic digital signature (E-IMZO) of the authorised person;
•upon receipt of the signed acceptance agreement, the Service Provider verifies the Customer and activates the ability to receive payments and credit them to the Balance in the Personal Account.
4.3. The Agreement shall be deemed concluded from the moment the Customer performs the actions specified in clause 4.2 of this offer and shall remain in effect until it is terminated on the grounds established by this offer and applicable Legislation.
4.4. By accepting this offer, the Customer confirms that:
•the Customer has fully read the text of this offer and all its annexes, the applicable Tariffs, and related documents (Consent to Personal Data Processing, Acceptable Use Policy);
•the Customer accepts their terms in full, without reservation, exclusion, or addition;
•the Customer has the legal capacity and contractual capacity necessary to enter into and perform this Agreement;
•the information provided at Registration is accurate, complete, and up to date.
4.5. The fact of acceptance of the offer is recorded by the Service Provider in a log specifying the Customer’s identifier, date, time, IP address, and the version of the offer at the time of acceptance. Such data is retained for the entire term of the Agreement and for 3 (three) years after its termination, and until final resolution in the event of any judicial or pre-trial dispute.
4.6. The Service Provider reserves the right to refuse Registration or suspend the Customer’s verification procedure without explanation if the Service Provider has reasonable grounds to doubt the accuracy of the information provided, the legitimacy of the intended use of the Service, or where the Customer has previously committed violations of this offer or applicable Legislation.

5. REGISTRATION AND IDENTIFICATION OF THE CUSTOMER
5.1. Registration of Customers in the Service shall be carried out exclusively as provided in this Section. Anonymous registration is not permitted.
5.2. As of the effective date of this offer, the Services are provided exclusively to persons located in the Republic of Uzbekistan, with payments in the national currency — Uzbek soums. Registration and servicing of foreign users (non-residents of the Republic of Uzbekistan) are not provided under the current edition of this offer.
5.3. Identification of individuals is carried out through the government MyID system. The Customer understands and agrees that completion of MyID verification is a mandatory condition for receiving the Services and involves the transfer to and receipt from the MyID system of the Customer’s personal data to the extent necessary to confirm identity.
5.4. Identification of legal entities and individual entrepreneurs is carried out on the basis of information obtained via the EDM system using the Customer’s TIN, and by the Customer signing an acceptance agreement via E-IMZO by an authorised person.
5.5. The Customer undertakes to keep the information provided at Registration up to date. In the event of any changes (name, address, bank details, contact information, etc.), the Customer must update such information in the Personal Account within 10 (ten) calendar days of the change.
5.6. The Customer bears full responsibility for maintaining the confidentiality of Personal Account access credentials (login, password, two-factor authentication details). All actions performed in the Personal Account shall be deemed performed by the Customer, unless otherwise proven by the Customer in accordance with established procedure. The Service Provider shall not be liable for consequences arising from the compromise of the Customer’s credentials due to reasons within the Customer’s control.
5.7. Each Customer may have only one active account in the Service, unless otherwise expressly agreed with the Service Provider. Creating multiple accounts to circumvent restrictions, bypass blocked accounts, or for other improper purposes is prohibited and constitutes a violation of this offer.

6. RIGHTS AND OBLIGATIONS OF THE PARTIES
6.1. Obligations of the Service Provider:
6.1.1. Provide the Services in accordance with this offer, the Tariff selected by the Customer, and the SLA (Section 9).
6.1.2. Ensure the level of Service availability as specified in the SLA.
6.1.3. Ensure backup of Virtual Server images with a depth of 3 (three) calendar days at no additional charge.
6.1.4. Implement reasonable technical and organisational measures to protect the Customer’s data hosted on the Service Provider’s infrastructure against unauthorised access, damage, or loss.
6.1.5. Notify the Customer of scheduled maintenance, material changes to Tariffs, and amendments to this offer — by sending messages to the email address provided at Registration and/or by posting notices in the Personal Account.
6.1.6. Maintain a technical support service in accordance with the terms of this offer.
6.1.7. Maintain the confidentiality of information that comes to the Service Provider’s knowledge in connection with the provision of Services, as provided in Section 14 of this offer.
6.1.8. Perform the duties of a personal data operator in accordance with applicable Legislation.
6.2. Rights of the Service Provider:
6.2.1. Receive payment for the Services from the Customer in the manner and within the timeframes established by this offer.
6.2.2. Engage third parties to provide the Services or part thereof (data centres, telecommunications operators, payment operators, EDM operators), provided that the Service Provider retains responsibility to the Customer and ensures data confidentiality and protection.
6.2.3. Unilaterally amend the terms of this offer, the Tariffs, and the composition and characteristics of the Services, subject to notifying the Customer as provided in clause 17 of this offer.
6.2.4. Suspend or terminate the provision of Services in the cases provided in this offer (Section 11).
6.2.5. Request additional information and documents from the Customer confirming identity, representative authority, and the legitimacy of use of the Service.
6.2.6. Apply technical automated detection and blocking measures against actions that violate this offer and the AUP (DDoS attacks, spam, port scanning, outgoing attacks, abnormal loads, etc.) — without prior notice to the Customer, in order to protect the Service and the rights of third parties.
6.2.7. Disclose information about the Customer in accordance with Legislation — to authorised government bodies upon their substantiated requests made in accordance with established statutory procedure (Section 12).
6.2.8. Use the Customer’s name and/or trademark in marketing materials identifying the Customer as a client — exclusively with the Customer’s prior written consent.
6.2.9. Use anonymised (aggregated) Service consumption data for analytical purposes — to improve service quality, develop new functionality, and plan infrastructure. Such data is used exclusively for the Service Provider’s internal purposes and is not transferred to third parties.
6.3. Obligations of the Customer:
6.3.1. Pay for the Service Provider’s Services in a timely and full manner in accordance with the applicable Tariffs and the terms of this offer.
6.3.2. Maintain a sufficient Balance to pay for ordered Services.
6.3.3. Provide accurate information at Registration and keep it up to date.
6.3.4. Use the Services exclusively for lawful purposes and in accordance with this offer, the AUP, and the Legislation of the Republic of Uzbekistan.
6.3.5. Independently ensure the lawfulness of Customer Content and its compliance with Legislation, and ensure that the Customer holds all necessary rights to such Content.
6.3.6. Independently maintain backup copies of Customer Content in addition to the Virtual Server image backups performed by the Service Provider (3-day depth).
6.3.7. Maintain the confidentiality of credentials and access details for the Personal Account and Virtual Servers.
6.3.8. Notify the Service Provider within 24 (twenty-four) hours of suspecting a compromise of access credentials, a security incident, or any identified third-party violations involving the Customer’s Virtual Servers.
6.3.9. Independently comply with applicable personal data protection legislation in respect of any third-party data placed by the Customer on Virtual Servers (see Section 15 — data processing by order).
6.3.10. Upon request by the Service Provider, provide documents and information necessary for the performance of this Agreement, compliance with Legislation, or fulfilment of requests by authorised government bodies.
6.4. Rights of the Customer:
6.4.1. Receive the Services in accordance with this offer, the selected Tariff, and the SLA.
6.4.2. At any time change the composition and characteristics of ordered Services via the Personal Account (with corresponding recalculation of costs).
6.4.3. Contact the Service Provider’s technical support with questions relating to the provision of Services.
6.4.4. At any time unilaterally terminate the Services and cancel the Agreement in accordance with Section 17 of this offer.
6.4.5. Request a refund of the unused Balance balance in the manner provided in this offer (clause 7.7).
6.4.6. Receive information about the status of the Balance, transaction history, and resource consumption from the Service Provider through the Personal Account.

7. COST OF SERVICES AND PAYMENT PROCEDURE
7.1. The cost of the Services is determined in accordance with the applicable Tariffs published on bill.dicloud.uz and in the Customer’s Personal Account. The current edition of the Tariffs is an integral part of this offer.
7.2. Payments under this Agreement are made in the national currency of the Republic of Uzbekistan — Uzbek soums (UZS).
7.3. The Service Provider is a resident of IT Park Uzbekistan. VAT is not applicable in accordance with the tax benefits available to residents of the Technology Park for Software Products and Information Technologies (IT Park).
7.4. Payments are made under the Monthly Subscription model: the Customer deposits funds to the Balance in the Personal Account in advance, after which the cost of ordered Services is automatically deducted from the Balance upon activation or renewal, in accordance with the applicable Tariffs. The full monthly cost is charged regardless of the start date of use or the actual time consumed within the billing period.
7.5. The minimum billing period for Services is 1 (one) calendar month, unless otherwise specified in the applicable Tariff.
7.6. Payment methods:
7.6.1. For Customers — individuals:
•payment via local payment systems and services available in the Republic of Uzbekistan (Click, Payme, Uzcard, Humo, Visa, Mastercard, and other methods);
•payments are processed through a financial technology (payment) company engaged by the Service Provider;
•funds are credited to the Balance after actual payment confirmation by the payment operator.
7.6.2. For Customers — legal entities and individual entrepreneurs:
•after signing the acceptance agreement via the EDM system, the Service Provider generates and sends the Customer an invoice (contractual offer invoice) via EDM for the Balance top-up amount;
•payment is made by the Customer via bank transfer to the Service Provider’s settlement account using the details specified in the invoice;
•upon actual receipt of funds to the Service Provider’s settlement account, the amount is credited to the Customer’s Balance in the Personal Account;
•at the end of the reporting period (calendar month), the Service Provider generates and sends the Customer via E-Faktura and/or Didox a tax invoice and closing documents for the amount of Services actually consumed.
7.7. Refund of funds:
•The Customer may request a refund of the unused Balance by submitting a request to info@dicloud.uz or via the Service Provider’s personal manager;
•the request must include: the Customer’s full name / company name, account identifier, refund amount, and payment details;
•the refund shall be made within 10 (ten) business days of receipt of a properly completed request, to the same payment details used for the original payment, or to other details agreed by the Parties and belonging to the Customer;
•only unused funds are refundable; the cost of Services already rendered is not refundable;
•any payment system commissions incurred upon refund shall be borne by the Customer, unless otherwise provided by this offer or applicable Legislation.
7.8. Insufficient Balance:
•The Service Provider sends the Customer a notification to top up the Balance via email and/or in the Personal Account;
•if payment is not received, the Services are suspended (the Virtual Server is stopped);
•after 5 (five) calendar days from the date of suspension and in the event of continued non-payment, the Virtual Server is deleted in full (including all Customer data thereon), with prior notification to the Customer via email and/or in the Personal Account.
7.9. Tariff changes:
•The Service Provider is entitled to unilaterally amend the Tariffs;
•notice of Tariff changes shall be sent to the Customer no less than 14 (fourteen) calendar days before the changes take effect — by email to the address registered in the account and/or by posting a notice in the Personal Account;
•if the Customer disagrees with the Tariff changes, the Customer may terminate the Agreement in accordance with Section 17 of this offer before the changes take effect. Continued use of the Services after the changes take effect constitutes the Customer’s acceptance of the new Tariffs.
7.10. The Customer is solely responsible for calculating and paying all applicable taxes and levies related to the receipt and use of the Services in their activities.

8. PROCEDURE FOR PROVIDING SERVICES
8.1. Services commence upon successful completion of Registration, verification, and top-up of the Balance in an amount sufficient to pay for the ordered Services, and placement of the relevant order in the Personal Account.
8.2. Upon order placement, the Virtual Server is automatically created and provided to the Customer. Access credentials for the Virtual Server (IP address, administrator account details) are provided to the Customer in the Personal Account.
8.3. The Customer must change the initial access credentials issued by the Service Provider (especially administrator account passwords) within a reasonably prompt period. Once changed, the Service Provider has no technical access to the contents of the Virtual Server.
8.4. The Customer independently administers the Virtual Server, configures the operating system, installs and configures software, ensures information security (applying updates, configuring firewalls, antivirus protection), and backs up Customer Content.
8.5. Backup by the Service Provider:
•The Service Provider automatically creates backups of Customer Virtual Server images with a 3 (three) calendar day depth;
•this service is included in the Tariffs and is provided at no additional charge;
•backups are created for the purpose of potential Virtual Server restoration in the event of Service Provider infrastructure failures or upon a substantiated request from the Customer;
•the Customer understands that a 3-day backup depth may be insufficient for all data recovery scenarios and must independently organise additional backups of Customer Content.
8.6. Technical support:
•the Service Provider’s technical support service is available at info@dicloud.uz and +998 99 007-08-00;
•requests are accepted on a 24/7 basis; response times and resolution timeframes are determined by the type of request and the SLA;
•the technical support service assists with questions relating to the functioning of the Service and the Service Provider’s infrastructure; it is not obligated to and does not provide assistance with administering the Customer’s operating system and applications, unless otherwise provided under a separate agreement.

9. SERVICE LEVEL AGREEMENT (SLA)
9.1. The Service Provider shall use reasonable efforts to ensure Virtual Server availability of no less than 99.5% (ninety-nine point five percent) per month, calculated as the ratio of actual Service availability time to total reporting period time (excluding scheduled maintenance periods and events excluded under clause 9.4 of this offer).
9.2. Virtual Server availability means the ability to establish a network connection to the Virtual Server from the public internet (ICMP/TCP response to the Virtual Server’s public IP address). Internal failures caused by the Customer’s actions, software, operating system, or Customer Content do not constitute Service unavailability.
9.3. Scheduled maintenance:
•The Service Provider may carry out scheduled maintenance during which the Services may be temporarily unavailable;
•the Customer will be notified of scheduled maintenance no less than 24 (twenty-four) hours in advance via email and/or in the Personal Account;
•scheduled maintenance is carried out, where possible, during night-time hours (22:00 to 06:00 Tashkent local time);
•scheduled maintenance time is not counted in the calculation of availability.
9.4. The following periods of unavailability are excluded from the availability calculation:
•force majeure events (see Section 16);
•actions or omissions of the Customer, including misconfiguration of the Virtual Server or software, unauthorised actions using the Customer’s credentials;
•DDoS attacks and other external attacks targeting the Customer’s infrastructure;
•Service suspension on the grounds provided in this offer (AUP violations, non-payment, authorised government body request, etc.);
•outages of telecommunications operators and backbone providers beyond the Service Provider’s control;
•scheduled maintenance conducted in accordance with clause 9.3.
9.5. The stated 99.5% availability level is a target quality indicator. Financial compensation, penalties, fines, and other monetary sanctions in favour of the Customer for failure to achieve this target are not provided for under this offer and are not subject to accrual, except as expressly required by applicable Legislation.

10. ACCEPTABLE USE POLICY (AUP)
10.1. This Section establishes the Acceptable Use Policy (AUP) for the Services and is an integral part of this offer. Compliance with the AUP is a material condition of the Agreement. Violation of the AUP entitles the Service Provider to immediately suspend and/or terminate the Services without prior notice to the Customer.
10.2. The Customer warrants and confirms that:
•the Customer holds all necessary rights (including intellectual property rights, consents, and third-party permissions) to the Content placed on the Virtual Servers;
•Customer Content does not infringe the rights and legitimate interests of third parties, including intellectual property rights, personal data rights, and rights to honour, dignity, and business reputation;
•the Customer’s use of the Services does not violate the Legislation of the Republic of Uzbekistan or applicable rules of international law that do not conflict with such Legislation;
•the Customer is solely responsible for complying with personal data protection legislation in respect of any third-party personal data processed by the Customer on Virtual Servers.
10.3. PROHIBITED CONTENT AND ACTIVITIES.
The Customer strictly undertakes not to use the Services for:
10.3.1. Content prohibited by the Legislation of the Republic of Uzbekistan:
•extremist or terrorist materials, propaganda and justification of terrorism, violence, or incitement of inter-ethnic, inter-religious, racial, or social hatred;
•materials aimed at changing the constitutional order or violating the territorial integrity of the Republic of Uzbekistan;
•pornographic materials involving minors, or other materials exploiting the image of minors for unlawful purposes;
•materials containing state, official, or other legally protected secrets;
•materials promoting suicide, use of narcotics, psychotropic substances, or a cult of cruelty and violence;
•information to which access has been restricted by decision of authorised government bodies of the Republic of Uzbekistan.
10.3.2. Unlawful and unfair internet activities:
•unauthorised access to computer information, creation, use, and distribution of malicious software (viruses, trojans, worms, ransomware, botnets, exploits);
•conducting DDoS attacks, flooding, spoofing, phishing attacks, port scanning, and other forms of unauthorised exploration of third-party infrastructure;
•spam — mass sending of advertising, informational, or other messages without recipient consent, including via technical means of bypassing anti-spam filters;
•publishing and distributing tools to bypass security systems, hacking tools, or instructions for unauthorised access to information;
•creating and maintaining infrastructure for fraudulent websites, phishing platforms, and counterfeit online shops;
•activities involving the interception, copying, or alteration of information in communications networks without the consent of the information owners.
10.3.3. Cryptocurrency-related activities:
•cryptocurrency mining (use of Virtual Server computing resources to mine cryptocurrencies by any means or software);
•hosting cryptocurrency exchanges, exchangers, cryptocurrency trading bots, or other software providing automated trading on cryptocurrency markets;
•operating cryptocurrency wallets and other activities involving digital assets where such activities are not licensed and/or are prohibited by the Legislation of the Republic of Uzbekistan.
10.3.4. Anonymising and circumvention services:
•providing VPN or proxy services for resale or provision to an unlimited number of persons;
•organising and maintaining Tor exit nodes and similar anonymising nodes;
•using the Services to bypass restrictions imposed by authorised government bodies of the Republic of Uzbekistan.
10.3.5. Other prohibited activities:
•organising and maintaining online casinos, bookmakers, and other forms of gambling without the appropriate licence issued under the Legislation of the Republic of Uzbekistan;
•activities involving the illegal trafficking of narcotics, psychotropic substances, weapons, ammunition, or explosives;
•distributing counterfeit audio, video, software, literature, or other intellectual property in violation of rights holders;
•creating and distributing deepfakes or other synthetic media for the purposes of fraud, discrediting, or disinformation;
•any other activity directly or indirectly prohibited by the Legislation of the Republic of Uzbekistan.
10.4. Technical restrictions:
•creating excessive load on the Service Provider’s infrastructure that materially exceeds the selected Tariff specifications and affects the quality of Services for other Customers is prohibited;
•any actions aimed at disrupting the operation of the Service or its components, or circumventing monitoring and billing systems are prohibited;
•using Virtual Servers to host file-sharing services, torrent trackers, or platforms for distributing unlicensed content is prohibited.
10.5. Detection of violations:
•The Service Provider uses automated technical monitoring tools to detect signs of AUP violations (outgoing spam, network attacks, abnormal network activity, etc.);
•upon detection of obvious violations, the Service Provider may automatically suspend or restrict the operation of the relevant Virtual Server without prior notice to the Customer — in order to protect the Service, the Service Provider’s infrastructure, and third parties;
•notice of suspension shall be sent to the Customer via email and/or in the Personal Account within the shortest reasonable time after measures are applied.
10.6. Third-party complaints (abuse reports):
•third-party reports of violations by the Customer are accepted at info@dicloud.uz;
•the Service Provider shall review the report and, where necessary, request clarification from the Customer and/or take measures to restrict access to the disputed Content;
•if the Customer fails to respond to the Service Provider’s request for clarification within a reasonable period (no more than 24 hours from the time the request is sent), the Service Provider is entitled to suspend the Services until such clarification is provided.

11. LIABILITY OF THE PARTIES. ALLOCATION OF LIABILITY FOR CONTENT
11.1. Customer’s Liability for Content
11.1.1. The Customer INDEPENDENTLY AND IN FULL bears responsibility for:
•all information, software, data, files, and other Customer Content placed, transmitted, processed, or stored on leased Virtual Servers;
•all actions and operations performed using leased Virtual Servers, including actions of third parties who gained access to the Virtual Servers for reasons attributable to the Customer;
•compliance with the Legislation of the Republic of Uzbekistan and the rights of third parties in using the Services;
•compliance with personal data protection legislation in respect of any third-party personal data processed by the Customer on Virtual Servers;
•payment of all taxes, duties, and other mandatory payments arising from the Customer’s activities.
11.1.2. The Customer confirms and acknowledges that the Service Provider is solely an infrastructure services provider, has no access to the contents of Virtual Servers after the Customer changes the initial access credentials, and cannot and is not obligated to monitor Customer Content.
11.1.3. INDEMNIFICATION.
The Customer undertakes to fully indemnify the Service Provider for all losses, expenses, fines, penalties, other financial sanctions, court costs, legal fees, and other costs incurred by the Service Provider in connection with:
•the Customer’s violation of the terms of this offer, the AUP, or applicable Legislation;
•claims, lawsuits, or complaints by third parties related to Customer Content or the Customer’s actions using the Services;
•demands from authorised government bodies arising from Customer violations;
•the need to defend the Service Provider in judicial or other proceedings related to the Customer’s actions.
Indemnification shall be made by the Customer within 10 (ten) business days of receipt of a written demand from the Service Provider accompanied by supporting documentation.
11.2. Limitation of Liability of the Service Provider
11.2.1. The Service Provider shall not be liable for:
•the content of Customer Content and its compliance with Legislation and the rights of third parties;
•any actions of the Customer or third parties performed using the Services;
•any direct or indirect losses of the Customer, lost profits, moral harm, or reputational damage arising from the use of or inability to use the Services, except in cases of wilful misconduct or gross negligence of the Service Provider;
•loss, damage, or corruption of Customer Content attributable to the Customer’s own actions or omissions, deficiencies in the Customer’s software or operating system, or insufficient backup on the Customer’s part;
•temporary unavailability or degradation of Service quality due to reasons beyond the Service Provider’s control (force majeure, outages at backbone telecommunications providers, actions of telecommunications operators, etc.);
•actions of third parties resulting from the disclosure of information in response to requests from authorised government bodies;
•the results of the Customer’s use of information obtained through the Service from third parties.
11.2.2. AGGREGATE LIMIT OF LIABILITY.
The aggregate liability of the Service Provider under this Agreement, regardless of the basis (breach of contract, tort, unjust enrichment, etc.) or form (losses, penalties, fines, forfeit, lost profits, etc.) shall not exceed the amount actually paid by the Customer for the Services during the 1 (one) calendar month preceding the event giving rise to liability.
This limitation shall not apply where it is directly prohibited by mandatory provisions of the Legislation of the Republic of Uzbekistan.
11.2.3. The Service Provider does not pay compensation, penalties, forfeit, or fines for failure to achieve the stated availability level (SLA), except as expressly required by applicable Legislation.
11.3. Right of the Service Provider to Suspend Services
11.3.1. The Service Provider is entitled to immediately suspend or terminate the provision of Services without prior notice to the Customer in the following cases:
•detection of violations of this offer, the AUP, or applicable Legislation;
•receipt of a substantiated request, resolution, or demand from an authorised government body made in accordance with established statutory procedure;
•detection by automated monitoring tools of signs of network attacks, spam campaigns, or other malicious activity using the Customer’s Virtual Server;
•reasonable grounds to suspect compromise of the Customer’s credentials, fraudulent use of the Service, or the use of stolen payment details;
•non-payment for Services as provided in this offer;
•receipt of substantiated third-party complaints regarding violations of their rights by the Customer, in the absence of a timely response from the Customer to the Service Provider’s requests.
11.3.2. Notice of Service suspension or termination shall be sent to the Customer via email and/or in the Personal Account.
11.3.3. In the event of Service suspension under clause 11.3.1, charges for suspended Services may be applied at the Service Provider’s discretion for the purpose of preserving the Customer’s data. The Customer may not claim compensation for any losses related to such suspension if it was caused by the Customer’s own actions or omissions.
11.3.4. The Customer confirms agreement with the Service Provider’s right to suspend Services without prior notice upon violation of this offer, acknowledges the lawfulness of such suspension, and undertakes not to bring any claims against the Service Provider in connection with a lawful suspension.

12. COOPERATION WITH AUTHORISED GOVERNMENT BODIES
12.1. The Service Provider operates in strict compliance with the Legislation of the Republic of Uzbekistan and is obligated to comply with substantiated requests, resolutions, and demands of authorised government bodies (law enforcement agencies, investigation authorities, the prosecutor’s office, courts, tax authorities, telecommunications and IT regulators, the personal data authority, and others) made in accordance with established statutory procedure.
12.2. Upon request from an authorised government body, the Service Provider shall provide within the timeframes established by Legislation:
•Customer information from registration data (full name, PINFL, contact details, legal entity details);
•Customer action logs, IP addresses, session history, and payment history;
•information about leased Virtual Servers, their IP addresses, and periods of use;
•contents of leased Virtual Servers (images, disk snapshots) — exclusively upon an investigator’s or inquiry officer’s resolution or court order, or on another basis expressly provided by applicable Legislation.
12.3. Upon receipt of a substantiated request to suspend or restrict access to a Virtual Server or Customer Content, the Service Provider shall:
•promptly fulfil such request within the timeframes specified therein;
•where possible and where the request does not prohibit disclosure, notify the Customer of the receipt of the request and measures taken — to enable the Customer to exercise their rights as established by applicable Legislation;
•where necessary and on an appropriate legal basis, create a forensic image of the Virtual Server for subsequent transmission to authorised bodies and preservation as evidentiary material.
12.4. The Customer confirms consent to and awareness of the fact that:
•the Service Provider is obligated to comply with Legislation and the requirements of authorised government bodies;
•disclosure of information in accordance with such requirements does not constitute a breach of confidentiality or of the Service Provider’s obligations under this Agreement;
•liability for unlawful actions or omissions that give rise to a request from an authorised government body rests exclusively with the Customer.
12.5. Costs incurred by the Service Provider in connection with fulfilling requests from authorised government bodies arising from the Customer’s unlawful activities (including forensic, legal, and expert costs) shall be reimbursed by the Customer in full in accordance with clause 11.1.3 of this offer.

13. INTELLECTUAL PROPERTY
13.1. Exclusive rights to the Service, its software, design, trade name, trademarks, domain names, and other means of identification belong to the Service Provider or its licensors.
13.2. The Customer acquires no rights to the Service Provider’s software or other intellectual property, other than the right to use the Service to the extent necessary to receive the Services under this Agreement.
13.3. Exclusive rights to Customer Content placed on Virtual Servers belong to the Customer or other right holders. The Service Provider acquires no rights to Customer Content and does not use it for its own purposes, except as expressly provided in this offer and applicable Legislation.
13.4. The Customer warrants that it holds all necessary rights to the Content placed on Virtual Servers and accepts all risks associated with potential third-party claims regarding infringement of their intellectual property rights.

14. CONFIDENTIALITY AND PERSONAL DATA PROCESSING
14.1. The Parties undertake to maintain the confidentiality of information that becomes known to them in the course of performing this Agreement and not to disclose it to third parties without the other Party’s consent, except as provided by applicable Legislation and this offer.
14.2. The Service Provider processes the Customer’s personal data as a personal data operator in accordance with the Consent to Personal Data Processing published on dicloud.uz and the Legislation of the Republic of Uzbekistan on personal data.
14.3. Storage and processing of personal data of Customers who are citizens of the Republic of Uzbekistan is carried out on technical means (servers) physically located in the Republic of Uzbekistan, in accordance with the requirements of the Law "On Personal Data" No. ZRU-547.
14.4. The Service website uses cookies (necessary, analytical, and marketing) in accordance with the Service Provider’s Privacy Policy. The Customer is informed of the use of cookies and may manage their use through browser settings and/or the Service interface.
14.5. The Service Provider applies technical and organisational information security measures meeting current industry standards, including encryption of data transmission channels, access control, audit logging, regular backup, and staff training.
14.6. The Service Provider does not disclose to third parties information about the Customer obtained in connection with the provision of Services, except in the following cases:
•receipt of prior written consent from the Customer;
•compliance with Legislation and requests from authorised government bodies (Section 12);
•transfer of information to persons engaged by the Service Provider to provide the Services (payment operators, EDM operators, telecommunications operators), to the minimum extent necessary to perform the Agreement;
•protection of the Service Provider’s rights and legitimate interests in judicial or other proceedings.

15. PROCESSING OF PERSONAL DATA ON BEHALF OF THE CUSTOMER
15.1. If the Customer places on leased Virtual Servers personal data of third parties (customers, employees, contractors, or other data subjects) in the course of using the Services, the Parties agree that:
•the Customer acts as a personal data operator with respect to such third-party personal data within the meaning of applicable personal data legislation;
•the Service Provider acts as a personal data processor on behalf of the Customer operator, to the minimum extent necessary for the provision of Services.
15.2. The Customer warrants and confirms that:
•the Customer has all necessary legal grounds for processing third-party personal data and for transferring it to the Service Provider in connection with the use of the Services (properly obtained data subject consents, contractual grounds, or other grounds provided by applicable Legislation);
•the Customer has duly performed its obligation to notify data subjects of the processing of their data and of the engagement of the Service Provider as a processor;
•the Customer has taken all necessary measures to protect such personal data in accordance with applicable Legislation.
15.3. When processing third-party personal data on behalf of the Customer, the Service Provider undertakes to:
•process data exclusively to the extent and for the purposes required for the provision of Services under this Agreement;
•not use data for its own purposes or transfer it to third parties, except as provided by applicable Legislation or this offer;
•apply technical and organisational protection measures no less stringent than those applied to the Customer’s own personal data;
•upon the Customer’s request, assist in exercising the rights of data subjects related to their data stored on Virtual Servers, to the extent technically feasible;
•upon termination of the Agreement and after the retention periods specified in clause 8.2 of the Consent to Personal Data Processing have elapsed, ensure deletion or return of such personal data to the Customer.
15.4. The Customer bears full responsibility to data subjects whose personal data is placed on Virtual Servers and to the authorised personal data body for compliance with personal data legislation in respect of such data. The Customer shall indemnify the Service Provider for losses, fines, and other costs arising from the Customer’s violation of personal data legislation, in accordance with clause 11.1.3 of this offer.

16. FORCE MAJEURE
16.1. The Parties shall be relieved of liability for partial or complete failure to perform their obligations under this Agreement if such failure results from force majeure — extraordinary and unavoidable circumstances, including:
•natural disasters (earthquakes, floods, fires, epidemics, pandemics, etc.);
•armed conflicts, acts of terrorism, mass civil unrest;
•declaration of a state of emergency, martial law, or similar measures;
•adoption of government or administrative acts that make performance of obligations impossible;
•large-scale outages of power, telecommunications, or data centre infrastructure not attributable to either Party;
•large-scale cyber attacks affecting the infrastructure of telecommunications operators and backbone providers.
16.2. The Party for whom performance of obligations has become impossible must notify the other Party by email no later than 5 (five) calendar days from the occurrence of the force majeure event, specifying its nature and expected duration.
16.3. If force majeure circumstances persist for more than 60 (sixty) consecutive calendar days, either Party may unilaterally terminate this Agreement by sending a corresponding notice to the other Party.
16.4. The occurrence of force majeure does not relieve the Customer of the obligation to pay for Services actually rendered prior to the occurrence of such circumstances.

17. TERM, AMENDMENT, AND TERMINATION OF THE AGREEMENT
17.1. This Agreement shall enter into force upon acceptance of the offer by the Customer as provided in Section 4 and shall remain in effect for an indefinite period — until terminated on the grounds established by this offer and/or applicable Legislation.
17.2. Amendment of the offer
17.2.1. The Service Provider is entitled to unilaterally amend this offer, including the Tariffs, AUP, SLA, and other integral parts thereof.
17.2.2. Notice of amendments shall be given to the Customer no less than 14 (fourteen) calendar days before the amendments take effect, by:
•publishing the new edition of the offer on dicloud.uz with the effective date of the amendments indicated;
•sending a notification to the email address registered in the Customer’s account and/or in the Personal Account.
17.2.3. Continued use of the Service after the amendments take effect constitutes the Customer’s unconditional acceptance of the new edition of the offer.
17.2.4. The Customer undertakes to visit dicloud.uz and/or the Personal Account no less than once a week to review any amendments to this offer, the Tariffs, and the composition and terms of the Services. Acceptance of this offer on any other terms is not permitted. This obligation ensures that the Customer is guaranteed to be aware of all amendments.
17.2.5. If the Customer disagrees with the amendments, the Customer may terminate the Agreement in accordance with clause 17.3 of this offer before the amendments take effect. Termination on this basis shall not entail any penalties for the Customer.
17.3. Termination by the Customer
17.3.1. The Customer may at any time unilaterally withdraw from this Agreement by:
•sending a written account deletion request to info@dicloud.uz from the email address registered in the account;
•independently deleting Virtual Servers and initiating account deletion via the Personal Account (where such functionality is available).
17.3.2. Upon receipt of the termination request, the Service Provider shall cease providing the Services, delete the Customer’s Virtual Servers, and initiate the account deletion procedure in accordance with clause 8.2 of the Consent to Personal Data Processing.
17.3.3. The unused Balance shall be refunded to the Customer in accordance with clause 7.7 of this offer.
17.4. Termination by the Service Provider
17.4.1. The Service Provider is entitled to unilaterally terminate the Agreement in the following cases:
•material breach by the Customer of this offer, the AUP, or applicable Legislation;
•receipt of a substantiated request or resolution from an authorised government body requiring termination of the Services;
•non-payment leading to deletion of Virtual Servers in accordance with clause 7.8 of this offer;
•account inactivity for 12 (twelve) consecutive calendar months with no paid Services;
•reorganisation, liquidation, or cessation of activities by the Service Provider — with prior notice to the Customer no less than 30 (thirty) calendar days in advance.
17.4.2. Notice of Agreement termination shall be sent to the Customer via email and/or in the Personal Account, specifying the grounds and date of termination.
17.4.3. Upon termination of the Agreement on the grounds specified in clause 17.4.1, the Service Provider shall carry out final settlement with the Customer: funds actually paid for unrendered Services (if any) shall be refunded in accordance with clause 7.7. Funds spent on Services actually rendered shall not be refundable.
17.5. Consequences of termination
17.5.1. Upon termination of the Agreement:
•provision of the Services shall cease;
•the Customer’s Virtual Servers shall be deleted with prior notice (total period — no more than 5 calendar days from the date of termination, as specified in clause 7.8);
•the Customer’s account shall be blocked and deleted after 90 calendar days (clause 8.2 of the Consent to Personal Data Processing);
•the Parties’ obligations regarding payment for Services actually rendered and monetary obligations already incurred shall remain in effect and be fulfilled within 10 (ten) days of the termination date.
17.5.2. The provisions of this offer relating to confidentiality, personal data processing, limitation of liability, dispute resolution, and indemnification shall remain in effect after termination of the Agreement for the periods established by this offer and applicable Legislation.

18. DISPUTE RESOLUTION. GOVERNING LAW
18.1. All disputes and disagreements arising from or in connection with this Agreement shall be resolved by the Parties through negotiations on the basis of good faith and mutual consideration of interests.
18.2. A pre-trial (claims) procedure is mandatory prior to filing a court action. A claim shall be submitted in writing to the other Party’s registered address and/or to the email address provided at Registration (for the Customer) or in the Service Provider’s details (for the Service Provider).
18.3. The claim review period is 30 (thirty) calendar days from the date of receipt. If no response is received within this period, or if an unsatisfactory response is received, the aggrieved Party may file a court action.
18.4. In the event of failure to resolve a dispute pre-trial, the dispute shall be referred to the court at the Service Provider’s place of registration:
•the Inter-District Economic Court of Tashkent — for disputes with Customers that are legal entities or individual entrepreneurs;
•the district (city) civil court at the Service Provider’s place of registration — for disputes with Customers that are individuals, except where the Legislation of the Republic of Uzbekistan on consumer rights protection grants the consumer a choice of jurisdiction; in the latter case, jurisdiction shall be determined in accordance with mandatory provisions of applicable Legislation.
18.5. The substantive and procedural law of the Republic of Uzbekistan applies to the Parties’ relations under this Agreement.

19. FINAL PROVISIONS
19.1. This offer is drafted in Russian. At the Customer’s request, the Service Provider may provide translations of the offer into Uzbek or other languages; in the event of discrepancies between translations and the original, the Russian-language version shall prevail.
19.2. Legally significant communications and notices between the Parties under this Agreement shall be sent:
•to the Customer — via email to the address provided at Registration and/or by posting in the Personal Account;
•to the Service Provider — via email at info@dicloud.uz and/or to the Service Provider’s registered address.
19.3. A message sent to an email address shall be deemed received on the day of sending if sent during business hours (09:00 to 18:00 Tashkent local time, on business days), or on the next business day if sent outside business hours.
19.4. All annexes and supplementary documents to this offer referenced in its text (Consent to Personal Data Processing, Acceptable Use Policy (Section 10), applicable Tariffs, SLA (Section 9)) are integral parts of this offer.
19.5. If any provision of this offer is found to be invalid or unenforceable in accordance with established statutory procedure, the remaining provisions shall remain in full force. The Parties shall replace the invalid provision with a valid one that is economically and legally closest to the intent of the invalid provision.
19.6. The Customer may not assign rights and/or transfer obligations under this Agreement to third parties without the Service Provider’s prior written consent.
19.7. The Service Provider may assign rights and transfer obligations under this Agreement to third parties, including in the event of reorganisation, with notice to the Customer.
19.8. This offer is published in the public domain on dicloud.uz and is available for review by any person 24 hours a day, 7 days a week, except during scheduled maintenance.
19.9. Section headings in this offer are used for convenience and reference only and do not affect the structure or interpretation of any of its terms.

20. SERVICE PROVIDER DETAILS

Full name: Limited Liability Company "Dicloud" (LLC "Dicloud")
Short name / brand: Dicloud
TIN (STIR): 310006777
Registered address: 100059, Republic of Uzbekistan, Tashkent, Yakkasaray District, Damarik MFY, Abdulla Qahhor Street, 49A
Postal address: same as registered address
Settlement account: 2020 8000 2055 8518 5001
Bank: OPERU OJSCB "Kapitalbank", Tashkent, Mirabad District, Matbuotchilar Street 32
MFO: 01158
IT Park Uzbekistan Resident

Service website: bill.dicloud.uz
Email: info@dicloud.uz
Phone: +998 99 007-08-00

Director: Khamidov Shukhrat Shokir ugli (acting on the basis of the Charter)

 CONSENT TO PERSONAL DATA PROCESSING