Technical Support for 1C Servers (Dicloud 1C Tech Support)
Support and Administration of the Client’s 1C Infrastructure
Our core specialization is server infrastructure, databases, and services that ensure stable and fast operation of 1C.
We help companies monitor the condition of servers, 1C services, SQL Server, IIS, network connections, and basic performance parameters. In case of incidents, our specialists connect remotely, perform diagnostics, and help restore stable operation of the 1C environment.
The service is suitable for companies without an in-house system administrator, as well as organizations that need prompt assistance with the server side of 1C.
We respond promptly to incidents related to:
- Stable operation of 1C
- User access issues
- Server and network service failures
- Database operation errors
1C Infrastructure Configuration and Optimization
As part of our IT consulting services, we install and configure all the necessary components for the proper operation of 1C, including:
MS SQL Database Server
Application Server and IIS
1C Web Publication
Related System Components and Services
System and service parameters are optimized based on workload and the number of users to ensure stable and fast operation.
Continuous Monitoring and Status Control
We continuously monitor the status of servers, network services, and databases. Monitoring includes:
- Server resource usage
- Availability of services and applications
- Correct execution of backups
- Security of connections and services
If deviations or failures are detected, our specialists promptly take measures to resolve them.
Scope of 1C Technical Support
This service covers technical support and administration of the server infrastructure used for 1C operation.
Our specialists assist with server-side components, including 1C services, SQL Server, IIS, network connections, database availability, and basic performance diagnostics.
Important Note: configuration customization, accounting-related corrections, updates of standard and non-standard 1C configurations, report development, and changes to business logic are not included in this service. These tasks are handled separately or by the client’s own 1C specialists.
Technical Support and Further Development of the System
As part of our IT consulting services, we install and configure all the necessary components required for the proper operation of 1C, including
Optimization of Database and Service Performance
User Technical Support
Consulting on the Development and Scaling of 1C Infrastructure